Careers

Working at ChappyWrap

Why ChappyWrap?

ChappyWrap is a rapidly-growing, female-founded eCommerce company based in Portland, ME. We are on a mission to spread comfort with the world's best blankets. We're not just passionate about crafting exceptional blankets – we're driven by the connections they create and the comfort they bring to people's lives.

At ChappyWrap, we value ownership, initiative, and curiosity. As a tight-knit team with a strong work ethic, each member plays a big role in shaping both our internal culture and external impact. We're a genuinely kind and caring group who support each other through every challenge and celebrate every success together.

Meet the Team →

Benefits of Joining Our Team:

• Comprehensive medical, dental, and vision coverage
• PTO, holidays, and sick time
• Paid parental leave for all parents
• 401(k) plan with company match
• Summer Fridays
• Generous product allowance
• Strong commitment to work-life integration

Position Summary

The Operations Manager supports the day-to-day execution of ChappyWrap’s fulfillment, logistics, and vendor operations. Reporting to the Director of Operations, this individual will serve as a hands-on operator across 3PL fulfillment, inbound receiving and reconciliation, and operational reporting, ensuring orders reach customers accurately and on time.

This role is ideal for an organized, detail-oriented problem-solver who enjoys managing many moving parts. The Operations Manager will own operational KPI reporting, standard operating procedures, and day-to-day relationships with our 3PL partner and packaging and supply vendors, while collaborating with the Director of Operations on 3PL performance, freight, and cost management.

This position requires experience in operations, fulfillment, or logistics, ideally at a DTC or consumer products brand that ships through a 3PL. The right candidate knows how orders move from the warehouse to the customer and has worked with SLAs, KPIs, and exception management. They're comfortable pulling and analyzing operational data in Excel or Google Sheets and turning it into clear reporting. With no direct reports, this person will get results through the 3PL, vendors, and colleagues on other teams, so strong communication, follow-through, and ownership are essential. Experience with inbound receiving and inventory reconciliation, personalization workflows, or systems like Shopify and Deposco is a plus.

Key Responsibilities

3PL & Fulfillment Operations

• Manage day-to-day communication with ChappyWrap’s 3PL partner, monitoring order routing and flow, resolving exceptions, and escalating issues to the Director of Operations as needed.
• Track 3PL performance against SLAs, including order accuracy, ship time, inventory accuracy, and returns processing. Lead recurring operational check-ins, maintain a corrective-action log with owners and due dates, and verify that recurring issues are resolved.
• Support fulfillment of wholesale and B2B orders, coordinating with the 3PL to meet customer requirements and ship dates.
• Help prepare fulfillment operations for seasonal peaks, promotions, and product launches, including inventory positioning and packaging and supply readiness.
• Support inventory accuracy through cycle count review, discrepancy research, and root cause analysis.
• Monitor inventory availability, backorders, and stockouts; communicate fulfillment risks and expected availability to Planning, Sales, and Customer Care.
• Support small parcel carrier management, including shipping audits and damage and loss claims.

Personalization

• Own fulfillment of DTC personalized orders (e.g., embroidery), monitoring turnaround time and quality against SLA.
• Serve as the day-to-day point of contact for personalization workflows, resolving issues and proactively communicating delays to Customer Care.
• Identify and implement improvements that shorten personalization lead times and reduce errors.

Inbound Receiving & Reconciliation

• Support inbound logistics led by the Director of Operations, who owns freight forwarder relationships and container scheduling.
• Create and upload inbound shipments into the WMS ahead of arrival, confirming PO, SKU, and quantity details are accurate.
• Monitor container arrival and delivery to the 3PL, and hold the 3PL accountable to receiving SLAs.
• Reconcile each received shipment: export receipt details, compare against expected quantities, and chase and confirm discrepancies with the 3PL and suppliers.
• Report final receipt results and resolved discrepancies to Product and Finance.

Vendor Management

• Own day-to-day relationships with packaging and supply vendors, including ordering, lead times, costing, and issue resolution.
• Monitor vendor performance and share feedback and recommendations with the Director of Operations ahead of contract reviews and negotiations.
• Review operational invoices (3PL, freight, carrier, and vendor) against contracted rates and services delivered; document discrepancies, pursue corrections or credits, and route validated invoices to the appropriate approver.

Reporting & Process Improvement

• Own operational KPI reporting, building and maintaining weekly and monthly dashboards covering fulfillment, inventory, inbound receiving, personalization, and cost metrics.
• Own ChappyWrap’s operational standard operating procedures (SOPs), documenting and maintaining processes across fulfillment, receiving, returns, personalization, and wholesale.
• Identify opportunities to improve efficiency, accuracy, and the customer experience, and lead improvement projects from analysis through implementation.
• Support the use and optimization of operational systems such as Shopify, Deposco (WMS/OMS), and Asana. Test approved workflow changes and maintain supporting documentation.

Cross-Functional Collaboration

• Partner with Customer Success to resolve order, shipping, and personalization issues and address recurring root causes.
• Collaborate with Product, Planning, Marketing, Sales, and Finance to support launches, promotions, and wholesale programs.
• Provide regular updates to the Director of Operations, including KPI trends, risks, and recommendations.

Who You Are

• 4+ years of experience in operations, fulfillment, logistics, or supply chain, ideally within a DTC, CPG, or eCommerce environment.
• Experience working with a 3PL or in warehouse operations; familiarity with SLAs, KPIs, and fulfillment workflows.
• Experience with inbound receiving, ASNs, and inventory reconciliation; exposure to ocean freight and import processes is a plus.
• Strong analytical skills, with advanced Excel or Google Sheets proficiency and comfort building reports and dashboards.
• Highly organized and detail-oriented, able to manage multiple priorities in a fast-paced environment.
• Clear written and verbal communicator; experience writing SOPs or process documentation.
• Self-starter who takes ownership and can drive results through external partners without direct authority.
• Proficiency with systems such as Shopify, Deposco (or similar WMS/OMS), and Asana preferred.
• Experience with embroidery or light personalization workflows is a plus but not required.
• Ability to travel occasionally (up to 10%), including visits to our 3PL partner.

Key Competencies

• Operational execution and follow-through
• Analytical thinking and data-driven reporting
• Process documentation and continuous improvement
• Vendor and partner management
• Attention to detail and quality
• Clear communication and cross-functional collaboration

How to Apply: Please send your resume and a brief note about your experience and interest in the role to careers@chappywrap.mom.

ChappyWrap is an equal opportunity employer. We welcome applications from candidates of all backgrounds and experiences. Only candidates whose qualifications align with our needs will be contacted.

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About Us

We are a fast-growing e-commerce company that is scaling quickly. As we grow, we’re looking for a highly organized, high-agency operator to take ownership of the many logistics-heavy, cross-functional projects that currently sit with our leadership team.

The Role

The Part-Time Administrative Coordinator provides administrative and operational support across the business. This role supports the CEO and COO while coordinating travel, events, projects of all sizes, vendors, team logistics, and other company needs from planning through execution.

The ideal candidate is highly organized, proactive, resourceful, and able to manage multiple priorities while ensuring details are handled seamlessly.

What You’ll Own

Executive Assistant Support

• Provide day-to-day administrative and organizational support to the CEO and COO
• Prepare meeting materials, agendas, and other information needed
• Help manage follow-ups, deadlines, and action items arising from meetings and commitments
• Anticipate needs, proactively resolve scheduling and logistical challenges, and help the team stay organized and focused on high-priority work

In-Person & Operational Support

• Set up spaces for in-person meetings and events
• Coordinate catering, materials, and supplies
• Ensure seamless execution of in-person experiences
• Support workplace experience and office provisioning, including snacks, supplies, and amenities

Team & Company Operations

• Help coordinate onboarding logistics for new hires
• Plan team retreats, offsites, and company-wide events
• Manage company gifting, donations, and large shipment coordination
• Support company culture through coordinating team appreciation efforts

Photoshoots & Product Logistics

• Support logistics for photoshoots and content production
• Coordinate product, samples, and shipping as needed
• Assist with on-site execution as needed

Travel & Logistics

• Plan and coordinate end-to-end travel as needed
• Build detailed itineraries with contingencies
• Manage last-minute changes and ensure smooth execution
• Coordinate group travel for offsites and team trips

Events, Pop-Ups & Brand Activations

• Own logistics for events including sample sales, pop-ups, brand activations, and team gatherings
• Coordinate venues, vendors, staffing, and materials
• Manage timelines and run-of-show documents
• Be on the ground supporting execution when needed

Vendor & Partner Coordination

• Serve as primary point of contact for external vendors and partners
• Source, vet, and compare vendors
• Manage timelines, deliverables, and communication
• Track invoices and ensure timely payments
• Support the evaluation and implementation of software tools that improve internal operations and scalability

What Success Looks Like

• Leadership is no longer involved in day-to-day logistics or coordination
• Events, travel, and projects run smoothly and on time
• Vendors and partners communicate directly with you, not leadership
• Tasks and projects no longer fall through the cracks
• You proactively identify and take ownership of what needs to get done

Who You Are

• Extremely organized and detail-oriented
• Reliable—you don’t drop balls
• High ownership and follow-through
• Proactive and resourceful—you figure things out
• Clear communicator, both written and verbal
• Comfortable juggling multiple projects at once
• Excited to operate in a fast-paced, growing company
• Willing to roll up your sleeves and handle both big and small tasks

Why This Role is Exciting

This is a unique opportunity to work directly with the CEO and COO of a fast-growing company and become a key operator behind the scenes. You’ll gain exposure to all areas of the business—from brand and marketing to operations and product—while building real ownership over meaningful projects.

If you’re someone who loves making things happen, thrives in a fast-paced environment, and wants to grow into a larger operations role, this position offers a strong path for growth and impact.

How to Apply: Please send your resume and a brief note about your experience and interest in the role to careers@chappywrap.mom.

ChappyWrap is an equal opportunity employer. We welcome applications from candidates of all backgrounds and experiences. Only candidates whose qualifications align with our needs will be contacted.

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We’re always excited to connect with thoughtful, talented people who love what we do. While we may not have the perfect role for you right now, we’re continually growing and would love to stay in touch.

If you’re interested in joining ChappyWrap in the future, please send your resume and a brief note about your experience to careers@chappywrap.mom.

Please check back here for new opportunities as they become available.

ChappyWrap is an equal opportunity employer. We welcome applications from candidates of all backgrounds and experiences.